Fineland Living Services Group Limited (Fineland Living, 09978) released its Environmental, Social and Governance Report for 2025, detailing operational progress across service quality, governance, workforce management and environmental performance during the year ended 31 December 2025.

Customer-centric upgrades drove a 3.22 percentage-point rise in overall service satisfaction to 95.29%. The group executed more than 200 project reception days and achieved a 97.25% complaint-handling rate, while complaint incidence fell sharply to 1.29% from 35.68% in 2024.

Service quality was reinforced through 24-hour hotlines, digital inspection apps and an integrated control centre that remotely monitors key service points. Safety remained central: 425 on-site safety drills were completed with no work-related fatalities recorded, and fire-safety inspections reached 170 sessions.

Governance measures included an expanded integrity framework—mandatory employee disclosures, embedded anti-bribery clauses in all supplier contracts and a 100% completion rate for integrity training among 792 new staff. No corruption cases were reported.

Headcount stood at 1,437, down from 1,632 in 2024, with turnover stable at 37% for men and 39% for women. Training intensity was maintained at six hours per employee; middle-management averaged 20.79 hours after targeted leadership programmes.

Supplier screening tightened: a 517-strong approved list underwent monthly reviews, mid-year and year-end appraisals; sustainability credentials and compliance remained mandatory entry requirements.

Environmental metrics showed progress. Total greenhouse-gas emissions declined 2.9% to 5,826.50 tonnes of CO₂-equivalent, driven by a 14.5% cut in direct Scope 1 emissions. Energy use per revenue unit fell to 29.94 kWh per RMB 1,000, while hazardous-waste intensity dropped 61.7% to 0.90 tonnes per million sq.m. Initiatives included solar lighting, radar-sensing LEDs in car parks and rainwater reuse systems.

Fineland Living’s board affirmed its commitment to integrate ESG into strategic planning, extending climate-risk assessments and expanding green retrofits. Near-term goals include 100% completion of annual pre-season climate inspections and accelerating energy-efficiency upgrades across its managed portfolio.