On September 15, the topic "Platform monthly payment options to exit" surged to the top of the trending list, drawing widespread attention from netizens. In response to the speculation, customer service teams from multiple major platforms, including Alipay, Meituan, Douyin, and JD.com, have clarified that no such directive has been received and that their monthly payment products remain fully operational.

Regarding whether these installment products would no longer appear alongside bank card options after September 30, instead moving to a dedicated payment section, an official customer service representative from Alipay stated that its Huabei service is currently running normally as always. The representative emphasized that the company will fully comply with relevant national regulations, and specific payment interface changes, if any, will be reflected on the Alipay page for users to see.

Meanwhile, a customer service agent from Meituan's financial division reassured users that the Meituan monthly payment product continues to be offered without interruption and can be used with confidence. The agent added that any alterations to the display format will be visible in the app's user interface as it updates.

Similarly, the Douyin monthly payment customer service team reported that no official notification has been issued on the matter, and the final arrangement will be determined by what appears on the platform's page going forward. In parallel, the customer service department for JD.com's Baitiao installment service confirmed that operations are proceeding as normal, and there are currently no plans to remove the payment option from the available methods.

These coordinated responses come as users increasingly rely on such "buy now, pay later" features, making any potential changes a high-stakes topic for both consumers and the broader e-commerce ecosystem.